October 11, 2011. It is, undoubtedly, the curse of the BlackBerry. The last two weeks have been hellish for Durban BlackBerry owners, with frequent interruptions to service and the famed BBM system badly letting consumers down. And this after (following endless ragging from my colleagues and mates), I finally bowed down to pressure and purchased a BlackBerry Curve 9300 a few weeks ago.
It looks fine, in fact I think it looks mighty fine . . . but the bloody thing fails to deliver. After three weeks, I want my humble Nokia MusicXpress back. At least with that device internet browsing was relatively quick . . . and when it said a message was sent, it was sent.
There are two reasons why I have got my knickers in a twist over the BlackBerry failure:
a) It’s costing me time
b) It’s costing me money
Every time I send a BBM, I have to wonder, “Did the message go through”. After a few hours, I know the answer. It’s got to the stage now when, after sending, I then phone the person and say, “Did my message go through?”. Counter-productive . . . costly. Same with the internet . . . the bloody thing never works.
Just the other day, I was having a chat with a journalist friend, also from Durban, and we were discussing how it’s high time South Africans started complaining and acting against poor service and ill manners in the service industry. Well, here we go.
It’s costing me time and money BlackBerry. Get your BlackBlerrie act together!! – Garth Johnstone. garth@famouspublishing.co.za
**The Mercury newspaper quoted Research in Motion (RIM), the company which produces BlackBerry devices, this morning: “The immediate priority is always to return service to normal operation. Once service has returned and is stable, the teams then begin investigating the cause of the issue, which can take several days.” – Garth Johnstone
1 Comment
First BlackBerrys go down, now news of thousands of Vodacom phones being locked. Hayibo.