Craig Gilchrist, the Regional Manager for SA Home Loans in Mpumalanga and the East Rand, shares his perspectives on what home buyers should be looking for when shopping around for a home loan provider and home loan product.
Service, service, and more service
Buying a property is one of the biggest purchase decisions anyone will ever make, so applicants need to know their home loan provider is one hundred percent committed to them and the process. A home loan is a long term commitment which means a relationship with a financial lender is fairly permanent. At SA Home Loans, we want this relationship with our clients to be an AMAZING journey.
Trust
We understand that trust is an important component of any partnership – especially when there’s money involved! Our clients need to know we have their best interests at heart and we’re not out to make a quick buck.
Great products
Along with great service, we know that home buyers need good products. Applicants need to find the best deal possible – especially when it comes to the deposit required and the interest rate on the approved deal.
Good communication
Our commitment to our clients includes a commitment to excellent communication. We believe applicants need to be kept abreast of the status of their application at all times.
Great after sales service
It can be frustrating if good service isn’t evident after the registration of the home loan, so we feel it’s as important to take care of our relationships – it’s not just about signing a client up and then leaving them high and dry.