Communities in and around Assagay and Hillcrest will now be able to benefit from a brand new medical facility – Hillcrest Private Hospital – which boasts an impressive range of services and faculty.
With 200 beds, 24-hour casualty, a full range of medical and surgical specialties, plus high care and ICU, residents can rest assured that they will receive the best possible care. Other facilities include an eight-theatre complex, retail pharmacy, state-of-the-art radiology and pathology services, and an orthopaedic centre.
Expecting a baby?
The hospital’s world-class Maternity Unit has four semi-private wards with the option of two private suites that provide a calm, safe bonding environment for mom and baby. Furnished in soft, inviting tones, a serene setting has been created to make our patients’ stay with us feel like their home away from home. All wards are fully en suite and equipped with comfortable electric beds.
Parents will be able to take advantage of a range of sophisticated facilities and the highest level of medical care. We believe in delivering this care in a safe, tranquil and nurturing environment.
The hospital offers:
• Childbirth preparation education.
• Full 4D scans.
• Soaking tubs and showers.
• Midwife-attended delivery.
• Physician-attended delivery.
• Pain medication and anaesthesia.
• Paediatric care.
• Safe, secure and inviting
newborn nursery.
• Specialised Neonatal ICU.
Emergency services
Manned by a professional medical team, the hospital’s Casualty department operates Monday to Sunday around the clock, and is well equipped to handle accidents and emergency situations.
Trained triage nurses assess patients’ conditions and refer them to the relevant doctors and departments, while visitors are welcome to wait in the comfortable waiting areas, complete with DSTV. Whatever the emergency, Hillcrest Private Hospital’s Casualty department will deliver the highest level of care.
Ready to serve the Upper Highway area and beyond, Hillcrest Private Hospital brings a new level of service excellence to the fore. From its customer-centric philosophy to its top medical facilities, the surrounding communities can trust that their health care needs can now be met right on their doorstep.
For more information, visit the hospital’s website, call 031 768 8000 or email info@hillcresthospital.co.za.
3 Comments
At about 2am Saturday morning my wife rushed our daughter to the hospital in severe pain. In the rush to leave she left took the wrong purse and did not have any cash or cards on her. She did however have our Discovery Medical Aid card as we keep one in the car in case of accidents etc. When she got to the hospital she was told that she had to pay R150 to be admitted to casualty and R450 to open a file (itself a joke) The discovery plan we are on cover 100% of private hospital costs which she told the person dealing with them. The answer was quite simply if you don’t pay that then you must leave and go somewhere else. My wife tried to explain the medical aid covers the cost but the staff were not interested and just kept telling them that if you don’t pay that then you must go.
They left and went down to Westville who didn’t even ask for any details until my daughter had been seen and stabilised where after they took the personal details without asking for any money as the medical aid covers it.
Section 27(3) of the Constitution provides that no one may be refused emergency medical treatment. The fact that Westville had my daughter straight in on a drip and looked at within 5 minutes of getting there in my view means that there is a medical emergency and your hospital did not even try to determine whether it was an emergency or not.
Tricia Stoole from Hillcrest Private Hospital, had the following to say:
“We sincerely regret that this happened and the complaint has been escalated through to the manager of the Casualty Unit for investigation and action will be taken to ensure that this does not happen again.
It is our policy never to turn an emergency patient away from the casualty Unit. All patients are attended to. Only once the patient has been stabilised, if necessary, will the patient be transferred to another facility (usually at our expense).”
Issued on behalf of Hillcrest Private Hospital:
At Hillcrest Private Hospital, our customer-centric philosophy means we endeavour to serve our community through combining high quality medical care and facilities with compassionate caring. Our busy casualty unit sees over 800 patients every month, across the triage range.
It is our policy never to turn away an emergency patient from the Casualty Unit. The patient will be stabililised and only then if necessary, transferred to another facility. Our track record shows that we do put the patient first, regardless of their financial status, and there are many patients who can and have testified to this.
There are costs involved in using a private healthcare facility. But our costs are comparable with (and in some instances less than) those charged by other facilities. Most medical aids cover emergency admissions but there are some costs that are not covered by medical aids. Patients are always made aware of these.
Justifiably, an incident such as this is extremely upsetting for the patient, but this is not our normal policy and certainly not the standard we expect from our staff. This type of incident is taken very seriously and appropriate action has been taken to ensure that this does not happen again.
We have responded privately to Mr Blindell.