Hot on the heels of the Blackberry debacle is the latest blunder by Vodacom… Up to 200 000 phones were locked on Wednesday after a software error, which affected some users for up to 24 hours.
12 October 2011: Have you received an sms from your service provider saying that your “balance has now been exceeded” and your phone has been locked?
Well, I have, and when I phoned to find out what was going on, I was told that there has been an error and potentially thousands of phones across the network have been locked. This will take up to four hours to be corrected, during which time those users will not be able to make any phone calls.
What is going on? Do we not spend enough money each month to ensure an effective service?
Let us know if you’re in the same boat and share your opinion below…
4 Comments
Haven’t been affected yet, but bloody cheesed off about the BB thing.
apparently some people have found that switching their phone off and on again works……….
Spent over 2 and a half hours on hold with vodacom just to be told this. What an irritation! Between blackberry and Vodacom, we might be better off going back to writing old fashioned letters
I was affected by this! Got an sms last night at 7pm and only got unlocked at about 1pm today…I wish i hadn’t just signed my Vodacom contract as I am regretting it.